Terms & Conditions
Booking Deposit: A non-refundable booking deposit is payable in advance to secure the services of CJ Beauty & Co for your wedding day. Wedding bookings can not be held open without a booking deposit. Booking deposits are £50 for makeup, £50 for hair, and £50 for our other services. Your wedding date/services provided by us are not guaranteed without these deposits and a completed booking form. Our contract is with the Bride – but we are happy to work with Mums, Bridesmaids or anyone else the Bride delegates to manage her plans. Please understand that invoices can not be split out for individual members of your bridal party.
Your Booking: We ask that you complete your booking form with full details of your booking. This forms our mutual contract with the Bride. Our online booking form must be completed and returned at the time of paying your deposit. Without your booking form available services for your wedding cannot be guaranteed. Any cancellation of numbers or services from your booking will be fully chargeable in line with our cancellation policy.
Payment in full: You can choose to pay your total bill for all services at the point of booking – for which we will honour you 5% discount. This makes your booking non-refundable upon cancellation.
Trials: Once your deposit and booking form have been received we will contact you to arrange your trial with you (this is recommended 2-3 months before the big day).
We respect that you may wish to trial our services before deciding whether or not to book us. In such an instance that we are able to accommodate we do insist that you book your trial within 5 days of your enquiry (depending on availability). This is to minimise the risk of you coming in for your trial and your wedding date no longer being available. Please understand that your wedding date is NOT booked until booking deposit is paid and booking form completed.
Trial Options: There are various Trial options available – Please discuss your requirements with the CJ upon booking. You will be invoiced for your trial at the point of booking the trial and payment is due by the date detailed on your invoice.
Trials are generally during normal working hours, however we will do our best to also offer trials during weekends or evenings (after 6pm during summer months only).
Pro Team: Please specify if you have any specific requirements as to which team member you wish to do your hair and / or makeup at the point of booking (or if you’d prefer to leave it to CJ to manage) We have a highly skilled team available to suit your requirements and your budget.
We reserve the right, in exceptional circumstances to place a different team member on your wedding to avoid the need to cancel your booking.
We do not take bookings for just 1 person for weddings unless under exceptional circumstances (a surcharge will apply).
Cancellations & Postponements: In the event of a cancellation of a booking or a part cancellation of a booking (cancellation of individual members or any additional services) by yourselves any payments previously made are non refundable and the following charges apply:
- More than 120 days (4 months) = Booking Deposit
- Between 120 days and your trial date before the wedding date = Booking Deposit + Trial fee
- The day after your trial date – 60 days = Booking fee + 50% of booking
- Less than 60 days prior to the date = 100% of booking
Should you need to postpone your wedding we will do our absolute best to accommodate your new date but can not guarantee that we will be able to do so. Subject to availability we will carry the monies paid forward to the new occasion date. We reserve the right to place another team member to ensure that we can fulfil your booking. Please note, if you chose to postpone your wedding date it may be necessary for you to have another trial closer to the wedding date due to product availability and costs may apply. In the event of a postponement the payment due dates remain the same as the initial booking. Please understand that we will only be able to postpone your wedding once – any further postponements will be classed as a cancellation. We highly suggest that you take out wedding insurance to cover all eventualities.
Expenses: CJ Beauty & Co offer mobile services for Weddings, Prom events and other special occasions. We cover Hampshire, Berkshire, Surrey, South Buckinghamshire, London and surrounding areas. Travel expenses are charged at 45p per mile per team member. Time for travel is not charged. Any additional expenses such as public transport costs, accommodation, parking and tolls will be invoiced to the client after the wedding date. Please understand that sometimes we may need to make an immediate decision in order to get to you on time that may incur such charges and not have the opportunity to discuss with you first.
Should additional expenses be incurred on the day (eg. makeup removal, strip lashes, dress fitting service, change of hairstyle from booked requirements etc) this will be invoiced to you after the wedding/special event and payment is due within 5 days. Please ensure that your bridal party are aware of this so they are prepared and so you have no surprise fees after your wedding date. Payments after an event are based on trust but failure to pay will result in formal debt collection with associated charges.
Payment: Payment for products or services should be made by cash, BACS, credit or debit card. Payment for trials is required in advance of your trial date to confirm your booking. This is non refundable and needs to be paid in full to secure your trial booking. You will be sent an invoice when we have agreed to your trial date and this is due for payment before your trial by the date shown on your invoice. The remaining balance for services on the wedding day is due within 5 days of your trial. Late payment will incur a 10% late payment charge and failure to pay will mean cancellation of your date with fees due in line with our cancellation policy. We are not able to take part payments (instalments).
Hair Accessories: We carry lots of hair accessories in stock that are available to you as samples to try out during your hair trial. These hair accessories are made to order (lead time is around 6 weeks). We are also able to make some changes to the original design of hair accessory if you wish.
We also have hair accessories available to hire for your convenience and to support your budget. A deposit is payable which is fully refundable on the safe return of the accessory. All hair accessories MUST be returned within 5 days of your wedding day and must be returned back to us in the same condition. Late return, damage or loss will be chargeable and deducted from your deposit.
Prices: Hair prices are quoted as ‘from’ which means more complex and time-consuming styles, and adding extension pieces would cost a little more.
Strip lashes and/or Individual Lashes are optional to makeup, and as such are separately priced. Should you decide to add them to your trial, you will be invoiced for these in your final invoice. We do not fit lashes other than those supplied by CJ Beauty Services Limited.
Parental Consent: CJ Beauty & Co requires parental consent for any treatment being carried out on a person under the age of 18, and a parent must accompany all minors.
Photographs: All photographs taken by CJ Beauty & Co are Copyright to CJ Beauty Services Limited and we take them with the intention of sharing them with you after your big event. We do not share any pictures of your trial with us until after your wedding date.